1 Connect & understand
Tell us about the work. We map how it is done today.
We talk with you and the people who do the work: what starts it, which tools are involved, how often it happens and where the time goes. There is no fixed list of what we automate.
- Any manual process
- No fixed menu
- Starts with a conversation
What starts the work?
Something comes in, usually by email.
- Comes in
- ?…
- ?…
- ?…
- ?…
About 3 hours a day go on copying and chasing. We would start there.


